Dnata Cargo is the heartbeat of the freight operations at Dubai International Airport and once again was responsible for handling record freight tonnage with a 10.9% increase to 635,298 tonnes.

It was not just quantity but quality, too, which was to the forefront of the operations. Dnata Cargo achieved its best ever performance with an average of 95% quality delivery service for all terminals - the new Emirates Cargo Centre, the main Cargo Terminal, the Freezone Logistics Centre and the Jebel Ali Freezone Air Cargo Terminal. This result was aided by the much needed throughput capacity provided by Emirates Cargo Centre.

Dnata Cargo participated with Dubai Civil Aviation and their consultants in the detailed discussions for the preliminary design of the Mega Cargo Terminal (capacity 1,000,000 tonnes) which is targeted for operational use in 2005.
Another development was the expansion of the Logistics Centre in the Dubai Airport Freezone which is being doubled in size with completion in August 2002.

The Cargo Call Centre was much appreciated by customers with the monthly calls rising from an average of 40,000 to 60,000.

Our Road Feeder Service (consisting of a rollerbed and air suspension-equipped fleet of trucks) operating a bonded service, between UAE airports, won five new customers: Eva Air, Gulf Air, DHL, China Airways and UPS. The income contribution for the year was up 30% and market share continued to increase.

FACT (our offline Jebel Ali Freezone Air Cargo Terminal) contracted 10 new carriers for the Acceptance/Delivery Depot with a further seven in final stages of agreement.

Finally, Dnata Cargo did not rest on its laurels and achieved an ISO9001/2000 certification which was an upgrading of the original certification from June 1995.