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Dnata Airport Services were responsible for taking care of 59,994
aircraft movements at Dubai International Airport during the year.
As the sole ground and passenger handling agent for 43 years at the airport, Dnata is continually upgrading its range of services and has now opened a check-in lounge for departing passengers who wish to take advantage of Marhaba’s service. The award-winning Marhaba Lounge continues to be popular with airport users and has been expanded with another 22 seats as well as being refurbished.
The roll-out of the new livery gathered speed and some 573 pieces
of equipment and vehicles now boast the distinctive blue and green
logo, whilst there has been an updating of signage throughout the
airport with Dnata Special Handling, the most recent department
to be given the new livery treatment.
For its 105 airline customers, Dnata began introducing Service Level
Agreements, rather than the normal tariff-based Ground Handling
agreement.
Dnata Engineering commissioned a new ULD (Unit Load Devices) Repair
Workshop with Emirates as its first customer but other airlines
are expected to use this service for the maintenance of cargo and
baggage containers. Engineering also clinched a contract to maintain
the 60 Emirates-Abela catering vehicles at the airport.
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