The department provided a full-year of top quality service in self-handling Emirates at Dubai International Airport for check-in, at boarding gates and for special services at transfer desks and in the arrivals hall. It was 12 months of continuous changes and improvements with Airport Services playing a pivotal role in tightening up procedures across the network following September 11.

During the next financial year, Airport Services will introduce a unique and exclusive service for Emirates First and Business Class passengers in a new check-in lounge, at the same time taking over baggage, load control and porterage services.

We have introduced service level agreements for all our ground handling agents and to improve efficiency, reduce costs and provide better locations for the benefit of our clients we have changed handling companies in Paris, Zurich, Gatwick and Athens, the latter now being located at the new Athens International Airport.